BAE Systems Creates New Revenue Stream with Customer Service Portal

Situation

The defense industry has changed over the last couple of years and become more global, open and competitive. As the cost and complexity of equipment increase, BAE Systems Hägglunds needed to work more closely with partners and suppliers to deliver more cost effective solutions and to respond faster to customer demands.

Problem

The new situation posed new challenges. As individual vehicles are maintained by local service partners, information about the physical configuration needed to be upto-date for service, maintenance and warranty claims. It was vital to easily share information with partner organisations to eliminate potential delays in projects.

Solution

The solution, based on Eurostep ShareAspace PLM Collaboration platform, offers a common information hub. Product designers, manufacturing…

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