The French army is moving from a process of fully internal maintenance to collaborative maintenance done jointly with OEMs and external providers. This means they have to share product data and processes, something their legacy IT systems are not well-suited for. To address this new challenge, temporary solutions had been developed that led to silo applications.
A new information system was required, which could handle all data exchanges with OEMs and make it available to the legacy IT systems, support interaction with OEMs, minimize manual inputs from maintenance operators, reduce faulty spare part orders, and generally increase the quality of feedback data.
SIMMT established PENCIL, a secure collaboration solution based on Eurostep ShareAspace. PENCIL manages the exchange of product information, as delivered from the manufacturer, and keeps two-way communication about…