General Terms and Conditions for Training Services

General Terms and Conditions for Training Services

1.      Subject matter, conclusion of the contract

1.1 These general terms and conditions of business apply for all training programs delivered by Eurostep AB (subsequently referred to as Eurostep).

1.2 Only these general terms and conditions of business apply. Terms and conditions of business of those receiving training (subsequently referred to as participant) do not apply, even if not explicitly stated by Eurostep. The terms and conditions presented in this document also apply if Eurostep knowingly renders services due that are in conflict with the participant’s terms and conditions of business.

1.3 Participants must register in advance to take part in Eurostep trainings. Registration consists of filling out a form for direct invoicing or buying the course in the online shop that is provided by Eurostep on its website ( The current Eurostep shop provides a list of training services offered by Eurostep.

2. Conducting training

2.1 Eurostep is responsible for conducting training or for contracting a third party to conduct training and is free to choose any consultant for such purposes. Eurostep is entitled to transfer the duties of the contract to a third party to perform and to change the contents of training sessions as long as the objective of the training is not compromised. Eurostep may cancel training, change the date or time of training or designate the training location with advance notice.

2.2 Eurostep will make every effort to provide the participant with all important knowledge during training sessions, as per the training plan and the current training documents.

2.3 Eurostep will conduct training on its own premises, on the participant’s premises, or at another mutually agreed upon location. Training is to be conducted during the dates specified by Eurostep in the quote and confirmed by the participant.

2.4 If training takes place on Eurostep premises, Eurostep will provide each participant with a desk and the necessary documents. Participants are responsible for incidental expenses (travel, accommodation, additional meals, etc.).

2.5 If training takes place on the participant’s premises, the participant will provide the infrastructure necessary for training especially desks and a projector, and is responsible for obtaining Internet connections if required.

3. Compensation and terms of payment

3.1 Costs covered by the participant will include additional sales tax as required by law. the Eurostep price list in effect at the time of conclusion of the payment will apply.

3.2 All fees are due upon receipt of an invoice and must be paid in full within 30 days. Sales tax as required by law will be included in all prices and indicated on the invoice.

3.3 In the event of payment after the due date, a statutory reminder charge and interest on arrears of 10% will be charged.

3.4 The participant is in default if he/she does not pay following receipt of a reminder sent by Eurostep once the due date has been reached. The legal regulation, which automatically takes effect 30 days after default on an invoice, remains valid.

4. Termination by Eurostep

4.1 Eurostep is entitled to terminate this contract if excess or insufficient registration cannot guarantee proper or economically feasible training or certification. Eurostep is also entitled to terminate the contract due to instructor illness, technical reasons, or other reasons beyond Eurostep’s control.

4.2 Before exercising this right to termination, Eurostep will make every effort to reschedule training with the participant’s consent. In case of rescheduling, the contract will remain in effect and will be amended with the consent of both parties. If the parties cannot agree on the amendment to the contract, the contract will be terminated, and any fees paid by the customer will be reimbursed.

5. Termination by the customer

5.1 If the participant is unable to attend, the customer is entitled to designate another representative from his/her company to participate in the training or certification before the training begins. The client will incur no additional costs.

5.2 The participant is entitled to terminate the contract via written notice at any time.

5.3 Upon termination of the contract by the participant as stated in clause 5.2., the participant will have to incur an administrative fee of 10% of the fees payed for training course and will thus be reimbursed 90% of the payed fees if Eurostep receives notice of termination on or before the 20th business day before the first day of training. The participant must pay 100% of the agreed costs if he/she terminates the contract 20 days before the first day of training and will thus not be reimbursed for the fees payed for the training course.

5.4 If the participant wishes to change the training date set in the contract without cancelling the entire contract, Eurostep must receive written notice at least 30 business days before the first day of training. The participant will incur no additional costs, and the contract will be amended with consent of both parties. If Eurostep receives such notice within 30 business days of the first day of training or the certification exam, the participant must pay Eurostep 50% of the agreed upon costs as a processing fee.

5.5 Rights to further claims are reserved by Eurostep. This especially concerns cancellation costs for travel already booked to the customer’s premises or to any other agreed-upon location.

6. Right to training documents

6.1 All training documents are intended for the exclusive personal use of the participant.

6.2 The participant recognizes Eurostep’s copyright and therefore the exclusive distribution rights and right of use of training documents.

6.3 Eurostep gives the participant the single and non-transferable right to use training documents for purposes stipulated in the course description.

6.5 In addition, the participant recognizes all of Eurostep’s brand, trademark, name, and patent rights to the software and related documents. The participant may not remove, modify, or render unrecognizable copyright indications or indications of property rights.

7. Confidentiality

7.1. The participant is obligated to keep confidential all business and company secrets made known to him/her during training. This obligation is not limited to the training period. The participant may not share these with a third party or use them for his/her own purposes without written permission from Eurostep.

7.2 The participant may not conduct any internal or external training or certification exams on Eurostep products.

8. Liability

8.1 Eurostep is only liable to the participant, regardless of legal grounds, for wilful misconduct or gross negligence on the part of Eurostep itself or its employees.

8.2 Maximum liability under these clauses is set to the fees payed by the customer to eurostep for the training course.

8.3 Contractual claims for damages by the participant against Eurostep are subject to a limitation period of six months from the date on which the right arose, notwithstanding shorter legal limitation periods.

8.4 Due to the current technology, access to the server with teaching materials cannot be guaranteed at all times. Eurostep is not liable if access is not available for short periods of time.

9. Other

9.1 The participant must obtain prior written permission from Eurostep to transfer all rights stipulated in the contract.

9.2 The law of the Kingdom of Sweden, under the exclusive jurisdiction of the Swedish Courts, applies for all claims arising from the contract.

9.3 Changes and supplements to these terms and particularly warranties and agreements must be specified in writing to serve as point in controversy. Oral agreements are not valid.

9.4 If any of these terms are found to be invalid, the validity of the remaining provisions of this Agreement shall not be affected.

Date: 17/12/2019